Terms of service

TERMS OF SERVICE

Welcome to Gothick.in. These Terms of Service (“Terms”) govern your access to and use of our website, including browsing, purchasing products, and using any services offered through the website.

By accessing our website or placing an order, you agree to these Terms and the policies referenced below. Please read them carefully before using our services.

1. Electronic Record

This document constitutes an electronic record under the Information Technology Act, 2000, and applicable rules and amendments in India. It is generated electronically and does not require a physical or digital signature, subject to applicable law.

2. Website Information and Ownership

The website www.gothick.in (“Website” or “Platform”) is operated under the brand name Gothick.

In these Terms, “Gothick,” “we,” “us,” and “our” refer to the business operating the Website. “You,” “your,” and “customer” refer to any individual accessing the Website or purchasing products from us.

3. Acceptance of Terms

By accessing, browsing, or using the Website, or by placing an order, you acknowledge that you have read and agreed to these Terms.

These Terms should be read together with our other applicable policies, including:

  • Privacy Policy

  • Shipping Policy

  • Return, Refund & Exchange Policy

If you do not agree to these Terms, please discontinue using the Website.

4. Eligibility

By using the Website, you confirm that you are legally eligible to enter into a binding agreement under applicable Indian law. Minors may use the Website only with the involvement and consent of a parent or legal guardian, where required by law.

5. Account and Customer Information

Customers must provide accurate, complete, and up-to-date information when placing an order or creating an account.

You are responsible for ensuring that your name, contact number, email address, shipping address, and other order details are correct.

Gothick.in shall not be responsible for delivery issues arising from incorrect or incomplete information provided by the customer, subject to applicable law.

6. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes, and other details displayed on the Website are accurate.

However, slight variations in product appearance or colour may occur due to lighting, photography, screen settings, or manufacturing differences.

All products are subject to availability. We reserve the right to update product descriptions, discontinue products, or modify product availability without prior notice, subject to applicable law and existing contractual obligations.

Please review the product details and size chart carefully before placing an order.

7. Orders and Confirmation

Placing an order constitutes an offer to purchase the selected products.

All orders are subject to product availability, payment verification, and confirmation by Gothick.in.

We reserve the right to refuse or cancel an order in cases involving suspected fraud, incorrect pricing, stock unavailability, or other legitimate reasons, subject to applicable law.

If payment has already been received for an order that is cancelled, the applicable refund will be processed in accordance with our Refund Policy and applicable law.

Customers should contact us promptly if any information provided during checkout is incorrect.

8. Pricing and Payment

All prices displayed on the Website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges, discounts, and other fees will be displayed during checkout where applicable.

We may offer prepaid payments, Cash on Delivery (COD), or other payment methods displayed on the Website.

Where partial payment is offered, the customer must pay the advance amount as communicated during checkout or order confirmation. Any remaining balance must be paid according to the agreed payment terms.

We reserve the right to correct genuine pricing or listing errors in accordance with applicable law.

Payments may be processed through third-party payment service providers and are subject to their applicable terms and security procedures.

9. Shipping and Delivery

Orders will be processed and dispatched according to the timelines stated on the Website or communicated during order confirmation.

Delivery timelines are estimates and may vary depending on the customer's location, courier operations, weather conditions, holidays, and other circumstances.

Tracking information may be provided after dispatch.

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control. Customers experiencing delivery issues should contact our customer support team for assistance.

For additional information, please refer to our Shipping Policy.

10. Return, Refund and Exchange

All return, refund, and exchange requests are governed by the Return, Refund & Exchange Policy published on Gothick.in.

Customers are advised to review the eligibility requirements, applicable timelines, product conditions, and request procedures before placing an order.

If a product arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under our policy or applicable law, customers should contact our support team with their order details and relevant supporting information.

Any reporting requirements for incorrect, missing, or damaged products will be applied in accordance with our published policy and applicable law.

Approved refunds will be processed in accordance with our Refund Policy and applicable legal requirements.

11. Acceptable Use

You agree not to:

  • Use the Website for unlawful, fraudulent, or misleading purposes.

  • Provide false information or impersonate another person.

  • Interfere with the Website's security, operation, or functionality.

  • Attempt unauthorized access to our systems, accounts, or data.

  • Copy, misuse, or commercially exploit our website content or intellectual property without permission.

  • Violate any applicable law or regulation while using our services.

We reserve the right to take appropriate action against misuse of the Website in accordance with applicable law.

12. Intellectual Property

All content on Gothick.in, including logos, brand names, product images, graphics, text, designs, website layouts, and other materials, is owned by or licensed to the business operating the Website, unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or commercially used without prior written permission, except where permitted by law.

Purchasing a product does not grant ownership of the intellectual property associated with the product or the Gothick brand.

13. Third-Party Services and Links

The Website may contain links to third-party websites or use external services, including payment gateways, courier tracking systems, and social media platforms.

Such services may operate under their own terms and privacy policies. We are not responsible for independent third-party content or services to the extent permitted by law.

14. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable Indian laws.

We may use the information necessary to process orders, arrange deliveries, provide customer support, prevent fraudulent transactions, and fulfil our legal obligations.

Please review our Privacy Policy for further details about how personal information is collected, used, and protected.

15. Limitation of Liability

To the extent permitted by applicable law, Gothick.in shall not be liable for indirect or consequential losses arising from the use of the Website.

We do not guarantee that the Website will always operate without interruptions, errors, or technical issues.

Nothing in these Terms excludes or limits any liability, consumer right, or remedy that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you may be held responsible for claims, losses, or expenses arising directly from your unlawful use of the Website, infringement of third-party rights, or material breach of these Terms.

This provision does not limit any rights or protections available to consumers under applicable law.

17. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, transportation disruptions, or interruptions to essential services.

We will make reasonable efforts to address such circumstances and communicate relevant updates where appropriate.

18. Changes to These Terms

We reserve the right to update or modify these Terms from time to time to reflect changes in our business operations, services, or applicable legal requirements.

Updated Terms will be published on this page with the revised date. Continued use of the Website after publication of changes will be subject to the updated Terms, to the extent permitted by law.

19. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law, disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts in Faridabad, Haryana, India.

Nothing in this section restricts any consumer's right to approach a court, commission, or other authority having jurisdiction under applicable law.

20. Contact Information

For questions or concerns regarding these Terms of Service, orders, or products, please contact us using the details below.

Brand: Gothick
Website: https://gothick.in
Email: gothic4875@gmail.com

We will make reasonable efforts to respond to customer enquiries within an appropriate timeframe.

By accessing Gothick.in or placing an order through our Website, you acknowledge that you have read and understood these Terms of Service, subject to applicable law.