Refund policy

Return, Refund & Exchange Policy

At Gothick.in, we are committed to providing quality products and a smooth shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted in the following circumstances:

The product received is damaged or defective.
The product received does not match the size or colour ordered.
The wrong product has been delivered.
An item is missing from the order.

All return requests are subject to verification and approval in accordance with this policy and applicable consumer protection laws.

Return Processing Fee: A ₹250 processing and handling fee may apply to eligible return requests where legally permitted. Any applicable fee will be communicated before the return is initiated.

2. Non-Returnable Items

Returns will generally not be accepted in the following circumstances:

The product matches the order specifications and is received in acceptable condition.
The request is based on a change of mind or personal preference.
The product has been used, washed, altered, or damaged after delivery by the customer.

These exclusions do not apply where a return, replacement, or refund is required under applicable consumer protection laws.

3. Return Request Process

If you receive a damaged, defective, missing, or incorrect product, please follow these steps:

Contact us within 24 hours of receiving your order by emailing gothic4875@gmail.com.
Mention your order number and provide a brief description of the issue.
Attach clear photographs and, where available, an unboxing video showing the issue.
Our team will review the information and notify you of the next steps.
Once your request is approved, we will provide the applicable return shipping instructions.

Any applicable processing fee will be communicated before the return is initiated. No fee will be charged where prohibited by applicable law.

4. Delivery & Unboxing Video Policy

To help protect both our customers and our business against delivery disputes, we strongly recommend recording a video while opening your parcel.

Please follow these guidelines:

Start recording before opening the sealed package.
Clearly show the shipping label and the condition of the parcel.
Record the complete unboxing process in one continuous video.
Show the product received and any damage, missing items, or incorrect products clearly.

If you receive a wrong, damaged, defective, or incomplete order, an unboxing video may be requested to help us verify and investigate the complaint.

Please note that if an unboxing video is unavailable, Gothick.in may have limited ability to independently verify the claim. However, each complaint will be reviewed on its merits, and the absence of a video will not automatically exclude remedies required under applicable consumer protection laws.

Customers are requested to report delivery-related issues within 24 hours of receiving their order by emailing gothic4875@gmail.com, along with the order number and any available supporting evidence.

5. Refund Policy

Refunds will be processed for approved requests after the returned product has been received and inspected, where applicable.
Once approved, refunds will generally be initiated within 7 business days.
Refunds will be issued to the original payment method wherever supported by the payment provider.
The time required for the refund to reflect in your account may depend on your bank or payment provider.

Refund Processing Fee: An applicable processing fee of ₹250 may be charged only where legally permitted and disclosed before the return is confirmed. No deduction will be made where prohibited by applicable law.

6. Exchange Policy

Exchanges may be requested in the following circumstances:

The wrong product has been delivered.
The product received does not match the size or colour ordered.
The product received is damaged or defective.

To request an exchange:

Contact us within 24 hours of delivery.
Provide your order number and a clear description of the issue.
Attach supporting photographs and, if available, an unboxing video.
Wait for our team to verify the request and confirm the next steps.

Once the issue is verified, we will guide you through the exchange process, subject to product availability.

An exchange handling fee of ₹250 may apply where legally permitted. Any applicable fee or shipping charge will be communicated before the exchange is processed.

7. Important Conditions

Please inspect your order immediately upon delivery.
We recommend keeping the original packaging until your order has been checked and any reported issue has been resolved.
Products approved for return or exchange must be packed and shipped according to the instructions provided by our support team.
Return and exchange requests are subject to verification and product availability.
Customers should provide accurate order details and genuine supporting evidence when reporting an issue.
Nothing in this policy limits any rights or remedies available to customers under applicable Indian consumer protection laws.